How ARUP Makes it Safe for Teams to Thrive in Complexity
The challenges of COVID-19 were compounded for ARUP by the fact that their services as a world-renowned, national reference laboratory were in higher demand than ever. With their supply chain completely disrupted, they had to find a way to continue testing entirely in house in spite of the loss of two key supplies—swabs and media—since they were not available from their main supplier. Key leaders met in an “executive war room” around the clock for several weeks trying to tackle the supply chain